.new-inquiry-hero{display:flex;align-items:flex-start;justify-content:space-between;gap:24px;padding:22px;margin-top:20px;border:1px solid #cfe5df;border-radius:18px;background:linear-gradient(135deg,#edf9f5,#fff)}
.new-inquiry-hero h2{font-size:27px}.new-inquiry-hero p{max-width:720px;margin:6px 0 0;color:#60777a}.new-inquiry-safety{display:inline-flex;padding:7px 10px;border:1px solid #b8ddd4;border-radius:99px;background:#e7f6f1;color:#176b63;font-size:11px;font-weight:800;white-space:nowrap}
.new-inquiry-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:16px;margin-top:16px;align-items:start}.new-inquiry-card{min-width:0;padding:20px;border:1px solid #dce9e5;border-radius:16px;background:#fff}.new-inquiry-card h3,.new-inquiry-card h4{margin:0}.new-inquiry-card-head,.new-inquiry-section-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.new-inquiry-card-head{margin-bottom:16px}.new-inquiry-section-head small{display:block;margin-top:4px;color:#718486;font-size:10px}
.new-inquiry-source{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:0 0 16px;padding:0;border:0}.new-inquiry-source legend,.new-inquiry-field>span{margin-bottom:7px;color:#526c6e;font-size:11px;font-weight:800}.new-inquiry-source legend{grid-column:1/-1}.new-inquiry-source button{display:grid;grid-template-columns:1fr auto;gap:3px 8px;padding:12px;text-align:left;border:1px solid #dce9e5;border-radius:12px;background:#f7faf9;color:#526c6e}.new-inquiry-source button strong{color:#315c58}.new-inquiry-source button span{font-size:10px;font-weight:800}.new-inquiry-source button small{grid-column:1/-1;font-size:10px}.new-inquiry-source button.active{border-color:#56a69b;background:#eaf7f3}.new-inquiry-source button.active strong,.new-inquiry-source button.active span{color:#176b63}.new-inquiry-source button:disabled{opacity:.62;cursor:not-allowed}
.new-inquiry-field{display:grid;margin:15px 0}.new-inquiry-field select,.new-inquiry-field textarea,.new-inquiry-search-row input{width:100%;padding:11px 12px;border:1px solid #cddeda;border-radius:10px;background:#fff;color:#17313a;font:inherit;font-size:13px;outline:0}.new-inquiry-field textarea{resize:vertical;line-height:1.55}.new-inquiry-field select:focus,.new-inquiry-field textarea:focus,.new-inquiry-search-row input:focus{border-color:#237d73;box-shadow:0 0 0 3px #dff3ef}.new-inquiry-field small{margin-top:6px;color:#718486;font-size:10px}
.new-inquiry-customer{padding:13px;border:1px solid #e1ece9;border-radius:12px;background:#f8fbfa}.new-inquiry-search-row{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px;margin-top:11px}.new-inquiry-search-row .secondary{width:auto;margin:0;padding:10px 14px}.new-inquiry-customer-results{display:grid;gap:6px;margin-top:8px}.new-inquiry-customer-option{display:flex;align-items:center;justify-content:space-between;gap:10px;width:100%;padding:9px 10px;border:1px solid #dce9e5;border-radius:9px;background:#fff;color:#315c58;text-align:left;cursor:pointer}.new-inquiry-customer-option span{display:block;color:#718486;font-size:10px}.new-inquiry-customer-option b{color:#176b63;font-size:11px}.new-inquiry-selected{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:10px;padding:10px;border-radius:9px;background:#eaf6f3}.new-inquiry-selected strong,.new-inquiry-selected span{display:block}.new-inquiry-selected span{margin-top:3px;color:#60777a;font-size:10px}.new-inquiry-selected button{border:0;background:none;color:#8f3f34;font-size:11px;font-weight:800;cursor:pointer}.new-inquiry-ambiguous{margin-top:10px;padding:10px;border:1px solid #e6bd69;border-radius:9px;background:#fff8e9;color:#73510d;font-size:11px}
.new-inquiry-upload{display:grid;gap:11px;margin:15px 0;padding:14px;border:1px dashed #a9ccc5;border-radius:12px;background:#f7fbfa;transition:border-color .15s,background .15s,box-shadow .15s}.new-inquiry-upload:focus-visible{outline:0;border-color:#237d73;box-shadow:0 0 0 3px #dff3ef}.new-inquiry-upload.drag-active{border-color:#237d73;background:#eaf7f3;box-shadow:0 0 0 3px #dff3ef}.new-inquiry-upload strong,.new-inquiry-upload small{display:block}.new-inquiry-upload small{margin-top:5px;color:#718486;font-size:10px}.new-inquiry-upload .secondary{width:max-content;margin:0}.new-inquiry-upload figure{display:grid;grid-template-columns:88px minmax(0,1fr) auto;align-items:center;gap:10px;margin:0;padding:9px;border:1px solid #dce9e5;border-radius:10px;background:#fff}.new-inquiry-upload figure img{width:88px;height:88px;object-fit:cover;border-radius:8px;background:#eef5f3}.new-inquiry-upload figcaption{color:#526c6e;font-size:11px;word-break:break-all}.new-inquiry-upload figure button{border:0;background:none;color:#8f3f34;font-size:11px;font-weight:800;cursor:pointer}.new-inquiry-facts{display:grid;gap:10px;margin:15px 0;padding:14px;border:1px solid #cfe5df;border-radius:12px;background:#f8fbfa}.new-inquiry-fact-group{padding:10px;border-radius:10px;background:#fff}.new-inquiry-fact-group h4{color:#176b63;font-size:12px}.new-inquiry-fact-group.uncertain{border:1px solid #e7c57e;background:#fffaf0}.new-inquiry-fact-group.uncertain h4{color:#845d11}.new-inquiry-fact-group.unknown{background:#f1f5f4;color:#718486}.new-inquiry-fact-group dl{display:grid;grid-template-columns:max-content minmax(0,1fr);gap:6px 10px;margin:8px 0 0}.new-inquiry-fact-group dt{color:#718486;font-size:10px}.new-inquiry-fact-group dd{margin:0;color:#244d4a;font-size:11px;font-weight:700;word-break:break-word}.new-inquiry-fact-group p{margin:7px 0 0;font-size:10px}.new-inquiry-facts .secondary{width:max-content;margin:0}
.new-inquiry-empty{display:grid;place-items:center;min-height:410px;padding:30px;text-align:center;border:1px dashed #cbded9;border-radius:13px;background:#f8fbfa;color:#718486}.new-inquiry-empty strong{color:#315c58}.new-inquiry-empty p{max-width:360px;font-size:12px}.new-inquiry-reply>span{display:block;margin-bottom:7px;color:#526c6e;font-size:11px;font-weight:800}.new-inquiry-reply textarea{width:100%;padding:14px;border:1px solid #cddeda;border-radius:12px;background:#f8fbfa;color:#17313a;font:inherit;font-size:14px;line-height:1.65;resize:vertical}.new-inquiry-reply button{margin-top:10px}.new-inquiry-reply small{display:block;min-height:16px;margin-top:6px;color:#176b63;text-align:center;font-weight:800}
.new-inquiry-guidance{margin-top:18px}.new-inquiry-guidance dl{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:10px 0 0}.new-inquiry-guidance dl div{padding:10px;border-radius:10px;background:#f3f8f6}.new-inquiry-guidance dl div:nth-child(2){grid-column:1/-1}.new-inquiry-guidance dt{color:#718486;font-size:10px}.new-inquiry-guidance dd{margin:4px 0 0;color:#244d4a;font-size:12px;font-weight:700;word-break:break-word}.new-inquiry-notice{margin-top:12px;padding:12px;border:1px solid #dce9e5;border-radius:11px;background:#f8fbfa}.new-inquiry-notice.review{border-color:#e7c57e;background:#fffaf0}.new-inquiry-notice p,.new-inquiry-notice ul{margin:7px 0 0;font-size:11px}.new-inquiry-notice ul{padding-left:18px}.new-inquiry-id{margin:15px 0 0;color:#8a9a9c;font-size:9px;word-break:break-all}
@media(max-width:900px){.new-inquiry-layout{grid-template-columns:1fr}.new-inquiry-empty{min-height:240px}}
@media(max-width:620px){.new-inquiry-hero,.new-inquiry-card-head,.new-inquiry-section-head{display:block}.new-inquiry-safety{margin-top:10px}.new-inquiry-source,.new-inquiry-guidance dl{grid-template-columns:1fr}.new-inquiry-guidance dl div:nth-child(2){grid-column:auto}.new-inquiry-search-row{grid-template-columns:1fr}.new-inquiry-search-row .secondary{width:100%}.new-inquiry-upload figure{grid-template-columns:64px minmax(0,1fr)}.new-inquiry-upload figure img{width:64px;height:64px}.new-inquiry-upload figure button{grid-column:1/-1}.new-inquiry-fact-group dl{grid-template-columns:1fr}}
.new-inquiry-search-card,.new-inquiry-mini-card{margin-top:14px;padding:16px;border:1px solid #dce9e5;border-radius:16px;background:#fff}.new-inquiry-search-card{max-width:920px}.new-inquiry-recent{margin-top:11px}.new-inquiry-recent>small{display:block;margin-bottom:7px;color:#718486;font-weight:800}.new-inquiry-recent-list,.new-inquiry-recent>div{display:flex;flex-wrap:wrap;gap:7px}.new-inquiry-recent button{padding:7px 10px;border:1px solid #dce9e5;border-radius:999px;background:#f7faf9;color:#315c58;cursor:pointer}.new-inquiry-mini-card dl{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:14px 0}.new-inquiry-mini-card dl div{padding:10px;border-radius:10px;background:#f5f9f8}.new-inquiry-mini-card dt{color:#718486;font-size:10px}.new-inquiry-mini-card dd{margin:4px 0 0;color:#244d4a;font-size:12px;font-weight:800;word-break:break-word}.new-inquiry-name-editor{display:flex;gap:8px;margin:8px 0}.new-inquiry-name-editor input{flex:1;padding:9px 10px;border:1px solid #cddeda;border-radius:9px}.new-inquiry-primary{width:100%;padding:13px}.new-inquiry-primary-result{margin:0 0 12px;padding:14px;border-radius:12px;background:#f5f9f8}.new-inquiry-primary-result h4{margin:0 0 7px;color:#176b63}.new-inquiry-primary-result p{margin:0;white-space:pre-wrap;line-height:1.55}.new-inquiry-result-actions{display:flex;gap:8px}.new-inquiry-result-actions button{flex:1}.new-inquiry-feedback{display:grid;gap:8px;margin-top:18px;padding-top:16px;border-top:1px solid #dce9e5}.new-inquiry-feedback textarea{padding:11px;border:1px solid #cddeda;border-radius:10px;font:inherit;resize:vertical}.new-inquiry-feedback p{min-height:16px;margin:0;color:#176b63;font-size:11px}.new-inquiry-advanced{margin-top:14px;color:#526c6e}.new-inquiry-advanced summary{cursor:pointer;font-size:11px;font-weight:800}.new-inquiry-advanced .new-inquiry-guidance{margin-top:10px}.new-inquiry-facts{display:none!important}
@media(max-width:700px){.new-inquiry-mini-card dl{grid-template-columns:1fr 1fr}.new-inquiry-result-actions{flex-direction:column}}
/* The legacy reply workspace is retained but not mounted as the intake workflow. */
#new-inquiry-view > :not(#customer-intake) { display: none !important; }
#customer-intake { max-width: 680px; margin: 0 auto; }
#customer-intake [hidden] { display: none !important; }
#customer-intake dd { overflow-wrap: anywhere; margin: 6px 0 18px; }
#customer-intake summary { cursor: pointer; margin-bottom: 14px; }
#intake-drop { min-width: 0; border: 1px solid #cddeda; border-radius: 18px; padding: 16px; }
#intake-drop:focus-within { border-color: #176b63; box-shadow: 0 0 0 3px #176b6314; }
#intake-composer { display: block; width: 100%; box-sizing: border-box; border: 0; background: transparent; resize: none; font: inherit; padding: 12px 0; outline: none; cursor: text; }
#intake-attachment { display: flex; align-items: center; gap: 12px; margin-bottom: 8px; }
#customer-intake #intake-image { display: block; width: 112px; height: 88px; max-width: 100%; object-fit: contain; border: 1px solid #dce9e5; border-radius: 10px; background: white; }
.intake-composer-actions { display: flex; justify-content: space-between; gap: 12px; margin-top: 14px; }
#intake-drop small { display: block; color: #718486; line-height: 1.5; }